Privacy Policy

About Our Privacy Policy

This privacy policy applies to us, Space Singapore Pte. Ltd. UEN No. 2000100785Z (trading as Space Furniture).

We respect your privacy and are committed to handling your personal information in accordance with the Personal Data Protection Act 2012 (No. 26 of 2012) (“the Act”).

This privacy policy explains how we manage your personal information that we collect about you. Please read this privacy policy before using the website.

You are encouraged to review the privacy policy whenever you visit the website to make sure that you understand how any personal information you provide will be used.

Collection of Your Personal Information

Your personal information is not collected if you only browse this website.

We and/or our third party service providers may collect your personal information:

    (a) directly from you;

    (b) when you register as a member of the website;

    (c) when you place an order via the website;

    (d) where you access and interact with the website or our customer service team; or

    (e) from other sources.

The information collected may include your name, mailing or residential address, telephone number, email address and other transaction and registration details.

If you choose not to provide us with your personal information, please note that we may not be able to provide the information, goods or the service you may require (if such personal information is reasonably required for us to provide the said information, goods or services to you), or to fulfill one or more other purposes of collection of your personal information as stated below under the section of “ Use and Disclosure of Personal Information”..

Our Use of Cookies

A cookie is a small piece of text that is placed within the memory of a computer and can be later retrieved by web page servers. We use cookies to enhance your interaction and convenience with our website and do not use cookies to record any personal information.

Cookies may record information about your visit, including the type of browser and operating system you use, the previous site you visited, your server’s IP address, the pages you access and the information downloaded by you. While this anonymous statistical data may be aggregated and used in broader statistical analysis by us and our web monitoring service provider to improve our services, at no time can we personally identify you as the source of that data.

Use and Disclosure of Personal Information

By voluntarily providing your personal information to us, you acknowledge and consent that we may collect, use and disclose your personal information for the purposes for the following purposes:

    (a) to carry out or respond to your requests, and to enable you to create an account with us on our website so as to utilize the features provided on our website;

    (b) to enable our third party service providers to assist us in providing and improving our services to you, and to analyse trends in sales and better understand our customer’s needs or to develop, improve and market our products and services to you;

    (c) for regulatory reporting and compliance with our legal obligations;

    (d) to various regulatory bodies and law enforcement officials and agencies to protect against fraud and for related security purposes;

    (e) to enable our third party service providers to include the same in a database compiled by us or our third party service provider for use in direct marketing of promotions, product and services which we think may be of interest to you;

    (f) to seek your feedback in relation to customer satisfaction and our relationship with you;

    (g) to our related bodies corporate for internal accounting and administration;

    (h) to monitor or improve the quality and standard of service provided to you by us;

    (i) to provide offers that may be of interest to you;

    (j) to better understand your preferences; and

    (k) to enable our successors and/or assigns to carry out all or any of the purposes mentioned in sub-paragraphs (a) to (j) above.

Our third party service providers are organisations that include those that may assist us with research, mail and delivery, security, professional advisory, banking, payment processing or technology services. Where we engage third party service providers to perform services for us those third parties may be required to handle your personal information. Under these circumstances those third parties must safeguard this information and must only use it for the purposes for which it was supplied, although we are not responsible for ensuring this.

Other than the above, we will not disclose your personal information without your consent unless disclosure is either necessary to prevent a threat to life or health, authorised or required by law, reasonably necessary to enforce the law or necessary to investigate a suspected unlawful activity.

Any permitted handling of personal information under any exemptions under the Act will take priority over this Privacy Policy to the extent of any inconsistency.

Providing Personal Information About Another Person

You represent to us that where you provide personal information to us about another person, you are authorised to provide that information to us, and that you will inform that person who we are, how we use and disclose their information, and that they can gain access to that information;

Securing Your Personal Information

We have implemented appropriate physical, electronic and managerial security procedures in order to protect personal information from loss, misuse, alteration or destruction. Access to your personal information is limited to those who specifically need it to conduct their responsibilities.

We and our third party service providers take reasonable steps to destroy or permanently de-identify your personal information where it is no longer required and to protect your personal information from unauthorised access, disclosure, loss, misuse and alteration.

Accuracy and Access to Personal Information

We take reasonable steps to ensure that the information we hold about you is accurate, complete and up-to-date. To assist us to do this, please provide us with the correct information and inform us if your details change. You may update your membership details at any time by accessing your membership account or by contacting us. If we deny you access to your personal information, we will provide you with the reason for such denial. We may recover from you our reasonable costs of supplying you with access to this information.

Linked Sites

Our website may contain links to other websites which are owned or operated by other parties. You should make your own enquiries as to the privacy policies of these other websites or other parties. We are not responsible for information on, or the privacy practices of, such other websites or other parties.

Transmission of Your Data

While care is taken to protect your personal information on our website, unfortunately no data transmission over the Internet is guaranteed as 100% secure. Accordingly, we cannot ensure or warrant the security of any information you send to us or receive from us online. This is particularly true for information you send to us via email as we have no way of protecting that information until it reaches us. Once we receive your personal information, we are required to protect it in accordance with the Act.

Website Hosting and Trans-Border data flows

Your personal information may be transferred to a database or server hosted outside Singapore, in which case, we and/or our third party service providers will comply with the requirements for cross-border transfer of personal data as may be prescribed under the Act and to take such reasonable steps to protect the information being held, used or disclosed by the recipient in accordance with any guidelines issued by the Personal Data Protection Commission. Please contact us if you have any objections to such transfers.

Changes to our Policy

From time to time it may be necessary for us to review and revise this Privacy Policy. We reserve the right to change our Privacy Policy at any time. Amendments or replacements of the Privacy Policy will be posted on our website.

Direct Marketing

You consent for your personal information to be included in a database for use in direct marketing by us and our related entities or our third party contractors. If you do not wish to receive marketing material from us, you may withdraw your consent at any time by contacting any one of our stores or informing us through our website. All emails, SMS and newsletters from this website will also allow you to opt-out of further mailings by permitting you to clicking on a provided link for this purpose or by allowing you to respond with “unsubscribe”.

Interpretation

All defined terms in this Privacy Policy shall have the same meaning in this Privacy Policy as is given to those terms in the Terms and Conditions of this website.

 Our Privacy Complaint Process

If you are concerned with the way your personal information has been handled, please contact or write to us at the address below. If your personal information has not been handled in an appropriate way, we will take steps to remedy your concerns in a reasonable time.

Space Furniture

77 Bencoolen St, Singapore 189653

Telephone: 65 6415 0000

Fax: 65 6415 0100

Email: info@spacefurniture.com.sg

Terms of Use

1. About Space Online

(1) This website of www.spacefurniture.com.sg is published by us, Space Singapore Pte. Ltd. (UEN No. 2000100785Z).

(2) Your use of the Website shall be at all times subject to these Terms of Use. If you do not accept these Terms of Use, you must refrain from using the Website.

(3) The goods and services described in the Website are only available from the Space Singapore and Kuala Lumpur showrooms.

(4) Goods or services specified as “available in store only” may not be on display or available from or at each of Our Showrooms.

2. Website Information

(1) Goods, for which images are published in the Website without any advertised price beside that image, are not offered for sale via the Website, but may be ordered in-store at Our Showrooms.

(2) Images of the goods published in the Website are strictly for illustrative purposes only and may vary from the actual goods we have available for sale at Our Showrooms.

(3) International visitors to the Website should not rely on the information contained in the Website, including but not limited to the specifications or pricing of goods and services.

3. Website Content

(1) We may, at any time, add or remove content from the Website without any prior notice.

(2) All articles, information or content published on the Website must be read subject to these Terms of Use.

(3) Although we use our best endeavours to confirm the accuracy of all information published on the Website, you agree that we are not and cannot be held responsible for inaccuracies or errors caused by incorrect information supplied to us or by our manufacturers or suppliers changing the product specifications without notice being given to us. You further agree to make your own enquiries to verify all information provided in the Website and to assess the suitability of the goods and services set out in the Website for your own purposes before you order or purchase any such goods and services from us.

(4) The information, materials and services in the Website is provided only for general information purposes. It is current at the time of first publication. It is not intended to provide any legal or other professional advice or to be comprehensive. You are therefore responsible for determining the validity, quality and relevance of any information, material or service stated in the Website and to take the appropriate independent advice before acting or relying on any of it to ensure that it meets your particular requirements. You should report any error or omission in any information, material or service, via our customer feedback option in the Website.

(5) The Website may feature or display third party advertising or content. By featuring or displaying such advertising or content, we do not in any way represent that we recommend or endorse the said third party or any of its products or services.

(6) We will not be liable for any errors in content published on the Website, or for any actions you may take in reliance on them. Neither you nor any other person may hold us liable in any way for any delays, inaccuracies, errors or omissions in respect of such content, the transmission or delivery of such content or for any loss or damage arising therefrom.

(7) We may promote, advertise or sponsor functions, events, offers, competitions or other activities which may be conducted online or offline and which may be conducted by third parties. These activities may be subject to separate terms and conditions. Your participation in any such activities is entirely at your own risk. We do not accept any responsibility in connection with your participation in any such activities regardless of whether or not such activities are conducted by us or any other party.

4. Your Use of the Website

(1) You agree to use the Website only for purposes that are permitted by these Terms of Use, any applicable law or regulation and/or generally accepted practices or guidelines.

(2) You agree that you will not engage in any activity that interferes with or disrupts the Website or the servers and networks that host the Website. You agree not to, or attempt to, circumvent, disable or otherwise interfere with the security-related features of the Website or features that prevent or restrict the use or copying of any content or to enforce limitations on the use of the Website or its content.

(3) You understand and agree that any suspected fraudulent, abusive or illegal activity may be referred by us to the appropriate law enforcement authorities.

(4) We may stop (temporarily or permanently) providing access to the Website to you, or to any other person generally, at our sole and absolute discretion and without any prior notice to you or to any other person.

(5) We may in our sole and absolute discretion restrict your access to the Website. If we do this, you may be prevented from accessing all or any part of the Website, including your account details or other contents contained in your account. We will not be liable to you or any other person for doing so.

(6) As electronic websites are subject to interruption or breakdown, access to the Website is offered on an "as is" and "as available" basis only.

(7) We may impose at our sole and absolute discretion limits or restrictions on the use of the Website. Further, for security, technical, maintenance, legal or regulatory reasons, or due to any breach of these Terms of Use, we may at any time withdraw the Website, or change or remove any functionality therein without any notice to you or any other person.

5. Intellectual Property Rights

(1) The Space logos are registered trademarks of Kita Pty Limited and Derni Pty Limited.

(2) You acknowledge that any intellectual property, including but not limited to graphics, logos, trademarks, distinctive brand features, design, text, icons, the arrangement of them, sound recordings and all software relating to the Website, are owned or licensed by us, or in some cases, our related companies, or other third parties, and that these remain the property of their respective owners and must not be used in any manner without the prior written consent of the respective owners. Nothing in these Terms of Use gives you any right to use any of them without such prior written consent being obtained.

(3) Nothing contained in the Website is to be interpreted as a recommendation to use any information in the Website in a manner which infringes the intellectual property rights of any person. We make no representations or warranties that your use of the information in the Website will not infringe such intellectual property rights.

 (4) You may view the Website and its contents for personal and non-commercial use only, you may not in any form or by any means reproduce, modify, distribute, store, transmit, publish or display within another website or create derivative works from any part of the Website or commercialise any information obtained from any part of the Website without our prior written consent or, in the case of material from a third party, from the owner of the intellectual property rights in that material.

(5) You shall not modify or copy the layout or appearance of the Website or any computer software or code contained in the Website, and you shall not decompile, deconstruct, disassemble, reverse engineer or otherwise attempt to discover or access any source code related to the Website.

(6) If you correspond or otherwise communicate with us, you shall automatically grant to us an irrevocable, perpetual, non-exclusive, royalty-free, world-wide licence to use, copy, display and/or distribute the contents of your communication and to prepare derivative works of such contents or incorporate such contents into other works in order to publish and promote such contents. This may include, but shall not be limited to, publishing testimonials on the Website and/or developing your ideas and suggestions for improved products.

6. Links to Other Websites

(1) The Website may contain links to other websites, content or resources, which are owned or operated by third parties. These linked websites are not under our control and we shall not be in any way responsible for the operation, availability or contents of any linked website or any link contained in a linked website. We provide these links to you for convenience only and the inclusion of any link does not imply our endorsement of the linked website. Your access to the linked websites through the Website is done at your own risk. We disclaim all warranties, express and implied, relating to any materials or information contained on linked websites. You should carefully review the terms of use and the privacy policies applicable to the websites that you visit.

(2) We reserve the right to prevent third parties from creating links to the Website.

7. Secure Data and Transmissions

(1) Given the nature of the internet, we cannot guarantee that any data transmission is totally secure, free from viruses, faults or other conditions which could damage or interfere with your computer systems and we do not warrant that your access to the Website will be uninterrupted, error free or that any defects will be corrected. Whilst we take precautions to protect information, we do not warrant and cannot ensure the security of any content or information you transmit via the Website. You therefore transmit to the Website at your own risk. However, once we receive your transmission, we will take reasonable steps to preserve its security. If you become aware of any problems with the security of the Website, please contact us immediately at info@spacefurniture.com.sg.

(2) You must take your own precautions to ensure that your access to the Website or any website (including any linked website) does not expose you to the risk of viruses, malicious computer codes or other forms of interference which may damage your own computer system. For the avoidance of doubt, we shall not accept any responsibility for any interference or damage to your own computer system which arises in connection with your use of the Website, any website or any linked website.

8. Cookies

Cookies may be used on the Website to gather data in relation to the Website and you shall consent to this by your access and use of the Website.

9. Use of Your Information and Material

We appreciate any suggestions you may have regarding ways in which the Website may be improved or materials which may be added to the Website. Any unsolicited ideas that you submit to us will not be regarded as confidential and will become our property. We may use, reproduce, disclose, publish, modify, adapt and transmit the unsolicited ideas or any part thereof to other persons, without any restriction or any obligation to compensate you in any way whatsoever.

10. Privacy Policy

The Privacy Policy available on the Website explains how your personal information is collected and managed.

11. Disclaimer

(1)   We make no representations or warranties of any kind, whether express or implied, in relation to any information, content, materials or products included in the Website or to its availability, functionality or performance.

(2) We do not accept responsibility for any loss or damage, howsoever caused (including through negligence or matters outside our control), which you may directly or indirectly suffer in connection with your use of the Website or any linked website, and we do not accept any responsibility for any such loss arising out of your use of, or reliance on, information contained on, or accessed through, the Website. To the maximum extent permitted by law, we disclaim any such representations or warranties as to the completeness, accuracy, merchantability or fitness for purpose of the Website or the information that it contains.

(3) The use of the information on the Website is at your own risk. We shall not be liable to you in respect of any injury, loss or damage arising out of, or related to, your use, or inability to use, the information on the Website or provided through the Website through email. For the avoidance of doubt, we shall not be liable for any compensatory, direct, indirect or consequential damages, interruption of business, loss of data, income or profit, loss of, or damage to property, and any third party claims. If any such liability cannot be excluded by law, our liability shall then be limited only to the re-supply of the relevant information or services to you.

(4) You agree to fully indemnify us, each of our related companies and such other persons involved in the creation of the Website from all damages, losses, penalties, fines, expenses and costs (including legal costs) which arise out of or relate to your use of the Website, any information that you provide via the Website or any damage that you may cause to the Website. This indemnification includes, without limitation, any liability relating to any actual or alleged infringement of intellectual property rights, defamation and/or invasion of privacy.

12. Governing Law and Jurisdiction

(1)   These Terms of Use are governed by and construed in accordance with the laws of the Republic of Singapore and you irrevocably and unconditionally submit to the non-exclusive jurisdiction of the courts of Singapore.

(2)   If any provision of these Terms of Use is found to be invalid or unenforceable by a court of law, such invalidity or unenforceability will not affect the remainder of these Terms of Use, which will continue in full force and effect.

(3)   If you access the Website in a jurisdiction other than Singapore, you are responsible for compliance with the laws of that jurisdiction, to the extent that they apply. We make no representations that the content of the Website complies with the laws of any country outside Singapore.

13. General

(1)   These Terms of Use may be amended at any time without notice and your access to the Website may be terminated at any time without notice.

(2)   Your continued use of the Website following such amendment of these Terms of Use will represent an agreement by you to be bound by the Terms of Use as amended.

(3)   Where your access to the Website is terminated, all disclaimers and limitations of liability set out in these Terms of Use will survive.

(4)   Reference to “Website” includes the whole or any part of the web pages located on the Website (including but not limited to any elements of design, underlying code, text, sounds, graphics, animated elements or any other content).


Online Refunds and Exchanges

Please choose carefully as refunds are not provided for change of mind or incorrect selection.  We recommend you carefully preview any orders before proceeding with your order. If you make an error please contact our Team immediately for assistance. 

Please note that our online store is currently available for Singapore only.

Refund Policy

This Refund, Return and Repair Policy is applicable to purchases made from via www.spacefurniture.com.sg only.

At Space we want our customers to be completely satisfied with their purchase.

We therefore recommend you read our Refund, Return and Repairs Policy prior to you making a purchase from Space, so you are familiar with our policy on refunds, returns and repairs and your rights under the CPFTA & Lemon Law.

We also recommend you immediately inspect any goods that we deliver to you or that you collect from a Space Furniture store, to ensure you are completely satisfied with the goods, including that the goods are of acceptable quality, and match the description we have provided to you.

If you have any questions about this policy, please contact us.

About our Refund, Return & Repair Policy

This is the Refund, Repair and Return Policy of Space, and applies where you make a purchase online from www.spacefurniture.com.sg 

Change of Mind

Please choose carefully as refunds are not normally provided where you have simply changed your mind, made a wrong selection or simply found the goods cheaper elsewhere.  We recommend you carefully preview any orders before adding them to your shopping cart and proceeding with your order.

We recommend you follow the following steps to ensure an efficient returns process

    Report your return in writing to Space by contacting our Team

    Please wait for our reply and we will send you instructions shortly

    Pack the goods to be returned as carefully as possible

    Please retain original packing as this way the goods are ideally protected against damages in transit

    The value of the goods will be credited to your account as soon as they have arrived in our warehouse and

gone through inspection

    Our intention is to ensure that your returns process is easy, efficient and cost-efficient transaction for all parties.



All goods sold in Singapore come with guarantees that cannot be excluded under the Singapore Consumer Law.  You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage.  You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Consumer guarantees cannot be excluded and are in addition to any extended warranty you purchase or any voluntary warranty (warranty against defects) you are given.

There may be circumstances where you are not entitled to a remedy under the Lemon Law if:

    The consumer had damaged the item.

    The consumer had misused the item and caused the fault.

    The consumer had tried to repair the item himself or had someone else try to repair it, and in the process damaged it.

    The consumer had been told about the fault before he bought the item.

    The consumer had changed his mind and no longer wanted the item.

    The fault is due to wear and tear.

For further information about the The Consumer Protection (Fair Trading) Act (CPFTA), please visit  https://www.case.org.sg/consumer_guides_cpfta.aspx


Goods Damaged in Transit

If any goods arrive damaged, please contact our Team as soon as possible. Space will arrange to have the damaged goods returned to a Space Store and either arrange for a replacement of the goods or refund the price to you.  Damaged goods must be returned in the condition received by you with all original packaging, accessories and/or manuals.

Refunds

Refunds will be made by Space via the method of payment you used to make your online purchase. Refunds will be processed as soon as the goods have arrived into our warehouse and have gone through inspection.

Delivery Charges

Where Space considers the goods to have breached a consumer guarantee, any delivery costs in Singapore to return the goods to Space or a Space Store will be at Space's cost.

Returns and Repairs

You may return goods we have delivered to you by contacting our Team.

You may also contact or attend the Space Store where you collected your goods, or where your goods were despatched from, and a Space staff member will assist you with any return or repair.  This may include inspecting the goods, arranging for the goods to be sent for repair, or providing you with a replacement.

Goods must be returned within a reasonable time.  This time frame may vary from product to product and may depend on the type of product you purchased and the price you paid.

If any goods cannot be easily returned to us or a Space Store, due to their size, the fault or because they have been affixed or installed in your premises, please contact us and we will arrange an inspection to assess the goods.

Goods returned for repair will be assessed and/or repaired within a reasonable time.  You may be provided with an indicative repair time, which time may vary due to reasons beyond ours or the repairer's reasonable control, such as part availability and incorrect fault description.

You may be required to pay labour, assessment and/or freight fees, such as where goods are assessed to have been damaged by misuse or accident, or where your rights under the CPFTA & Lemon law or any manufacturer's warranty do not apply.  We may provide you with an indicative fee, which fee may vary due to reasons beyond our control.

Contact Us

Where you have any questions or concerns relating to your Order, please immediately contact our Team.


Shipping Information

How will you know your Online Order has been shipped?

As soon as you place an order with Space you will receive an email confirmation. Once the order has been processed, you will receive another email confirming dispatch as well as the relevant details for tracking your delivery.

How long until you receive your Online Order?

Depending on your location, delivery will be within five (5) to ten (10) business days for items that are "In stock". 

Space does not ship internationally.

Delivery Services – Standard local delivery

Please note that a signature will be required upon delivery at the nominated address. Delivery will occur between 10:00 am and 6:00 pm Monday- Friday and we are unable provide an exact time or call prior to delivery.

Your Shipping Address

Please make sure that the shipping address is correct as we are unable to redirect orders once they are on their way to you.

The delivery address must be an address within Singapore and cannot be a PO Box or Freight Forwarding Location.

Before we can dispatch your purchases, we may need to confirm your details with your card issuer. We will do our best to keep delays to a minimum.

Insurance 

Space will cover the insurance of your purchase during the time it is in transit until it is delivered to you. We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfilment by Space and transfer of responsibility in the same way.


Warranty

Manufacturer's Warranty

We guarantee that all products sold are free from manufacturing faults and defects for a period of 24 months from the date of original delivery. In the event that a product is proven to be defective, you are entitled to the restoration of the goods through repair or replacement, whichever is decided as being the most efficient and effective remedy.

It should also be noted that the guarantee does not cover:

    Any breakage caused by negligent and/or improper use of the goods

    Changes caused by normal wear and tear

    Any damage caused by lack of and/or erroneous maintenance

    Any damage due to an accident or force

    Degradation of finish caused by environmental factors

    Inspection of your products

    You are required to inspect your products when you take delivery of them. You will be required to note any damage on the delivery documentation which is presented to you by the carrier for signature. In all other cases you will be required to notify us in writing of any damage or shortages within seven calendar days of delivery. We will not be liable for any damages to any products unless we are notified within the time period specified above. The recommendations in this brochure are intended as a guide only and Space Furniture does not assume responsibility or liability.


Customer Care

Every piece of Space Furniture is special and keeping it in great condition is important to us. Over time, all pieces will naturally change as a result of environmental conditions and, regular use. To help ensure you enjoy your purchase for many years, we have developed the following guidelines to help you care for your furniture.

Download Care Guide

Disclaimer

While Space Furniture endeavors to provide accurate information at all times on this website it is the responsibility of the user to verify all information before making final decisions or commitments. All information provided on this website is believed to be correct as of the date they were submitted online. However due to pricing fluctuations, discontinuation of products or finishes, or changes to measurements, warranties, lead times or product availability we make no representation to the accuracy of the information provided herein.

Please note: Not all products featured on this website are available through Space Furniture in all countries and states of Asia.

 

Promotional Terms and Conditions

Current offer

Coffee and side table promotion

  • Not available in conjunction with any other offer.
  • Excludes already discounted product. Online and in-store.
  • New orders only.
  • Includes stock and forward order products.
  • Promotion starts Wednesday 1 February and ends Tuesday 28 February 2023.
  • Promo code must be entered at checkout.

    https://www.spacefurniture.com.sg/collections/coffee-side-tables